Refund Policy

We want you to buy with confidence. This policy explains when and how you can get your money back. Payments and refunds are processed by Paddle.com, the Merchant of Record for all orders.

1. Digital content and the right of withdrawal

AceStudy sells digital content delivered immediately after purchase. Under EU consumer law, by purchasing you consent to immediate access and acknowledge that the standard 14-day right of withdrawal no longer applies once access is granted. Instead, we offer the voluntary refund terms below.

2. When we refund

• Technical problems:if the product doesn't work and we can't fix it within a reasonable time, you get a full refund.
• Not as described: if the content materially differs from what the product page promised, contact us within 14 days of purchase.
• Duplicate or mistaken purchase:contact us within 14 days and we'll sort it out.

3. When we don't refund

• Requests made after the exam the product prepares you for.
• Accounts suspended for violating our Terms (e.g. account sharing or redistributing content).
• "I didn't use it" alone, after substantial access.

4. How to request a refund

Email bartosz.kamecki12@gmail.com from the address on your account, with your order number (you'll find it in the receipt from Paddle). You can also contact Paddle directly via the link in your receipt. Approved refunds are returned to your original payment method, usually within 5–10 business days.

5. Questions

Not sure whether your case qualifies? Just write — we read everything and answer quickly.